Terms & Conditions
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1. Who we are
www.theraplaycy.com application is administered by Theraplay Educational Toys & Therapeutic Supplies, which is a trade name registered in Cyprus, Registration Number EE 41846α, VAT Number: 00766186Ν.

2. Prices
We reserve the right to change prices on our website at any time without notification. The actual price you pay will be the price charged at the time you process your order at checkout.
All items sold through theraplaycy.com include V.A.T at 19%. In case the item will be shipped in a country outside Cyprus the VAT rate of the destination country will be applied. The price of the items does not include the shipping costs which are calculated and displayed during the checkout process. If you have any queries please contact us.

3. Availability
Reasonable effort will be taken to correctly display the availability on our website. If for any reason we are unable to supply a particular item we will issue an immediate refund and we will not be liable in any other way. We may contact you to offer an alternative product, which we will not send without your consent.
Orders of large quantities will only be fulfilled at the discretion of the store to ensure availability of our products to other customers.

4. Acceptance
Your order and payment is an offer to buy from us and acceptance of our terms and conditions. Nothing that we do or say will amount to any acceptance of that offer and there will be no contract of any kind until we actually dispatch the products to you. At any point up until then, we may decline to supply the goods to you without giving any reason and a refund will be issued. Theraplay Educational Toys & Therapeutic Supplies delivery service is available to both commercial or domestic use. We reserve the right to refuse orders from businesses or individuals.

5. Delivery
Delivery within Cyprus
You can have your order delivered to your home or any other address with courier or you can choose to pick up your package from your nearest ACS Courier Station. Please allow up to 1 working day for preparation of the order. Delivery charges will be shown clearly on the checkout process.
Delivery to your home address have shipping charge €3.50 and delivery to your nearest ACS Courier Station have shipping charge €2,00
To check if theraplaycy.com delivers to your area, please contact us. Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.

6. Return Policy
We hope you will be happy with your purchase. However, should you need to return an item please contact us.
Please note that postage charges will not be refunded, and you will also be fully responsible for the return postage. The returned goods must be returned to us in the original condition together with the original proof of purchase or the exchange voucher within 15 days of receipt.
Returns may not be accepted due to different reasons such as if the original packaging is damaged or destroyed, the item has been used, damaged or destroyed by any means, etc.

7. Withdrawal and Cancellation
During your order procedure and prior to your payment, you will be able to remove part or all of the products from your shopping cart by pressing the Remove button which is next to each of your products in your shopping cart. You will also be able to add more products or change the quantity of the products in your cart.
You can cancel or change any of your current orders before delivery dispatch. You can do this by calling us during normal working hours Monday through Friday. Please note that orders cannot be cancelled by email.

8. Payment
You can pay with a credit card through our website or Cash on Delivery. Credit card payment will be received through our partner company and most secure gateway in Cyprus, JCC Gateway.
The transaction will appear in your bank account as theraplaycy.com
Authority for payment must be given at the time of placing your order.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

9. Legal
These Product Terms shall be governed by and construed in accordance with the laws of the European Union and the Republic of Cyprus and the laws regulating matters of electronic commerce. Any disputes will be decided only by the Cyprus courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

10. Children
We do not sell products for purchase by children. We sell children’s products for purchase by adults. If you are under 18 you may use theraplaycy.com only with the involvement of a parent or guardian.

11. Customer Service
If you have any queries please contact us at email: info@theraplaycy.com or call us +357 25 25 54 20, Correspondence and Returns should be addressed to Vasileos Constantinou 58, 3076 Limassol, Cyprus.

12. Cookies on the Theraplay website
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your setting we will assume that you agree to receive all cookies on the Theraplay website. However, if you would like to, you can change your cookies setting in your browser at any time.